Privacy Policy

We collect information in three ways. First, information you provide directly: when you create an account, purchase an optional subscription, or contact our support team, you provide your name, email address, and payment-related details. Payment card numbers are handled entirely by our payment provider and are never stored on our servers. Second, usage information: when you use the player, we may collect anonymous technical data such as app version, device model, operating system, and crash reports so that we can diagnose problems and improve stability. Third, technical data: your browser or device may automatically share standard logs such as IP address, device identifiers, language preferences, and interaction data when you visit this website. We do not access the content of the playlists you add to the player, and we do not monitor which channels or titles you watch.

We use the information we collect for clearly defined purposes: to activate and manage optional subscriptions; to provide customer support and respond to your inquiries; to send transactional emails such as order confirmations and account notices; to detect, prevent, and address fraud or abuse; to maintain the security and integrity of our services; and to improve the player's performance, features, and user experience. Where we use information for analytics, it is aggregated and does not identify you personally. We do not sell your personal data to third parties, and we do not use your information to build advertising profiles or to show you targeted advertising.

Where applicable under data protection laws such as the GDPR, we process your personal data based on one of the following legal grounds: the performance of a contract, meaning we process data that is necessary to provide the service you requested; our legitimate interests, such as improving our product and ensuring the security of our systems; your consent, where you have opted in to a specific activity such as receiving marketing emails or analytics collection; and compliance with legal obligations, such as retaining records for tax or accounting purposes. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

We use minimal cookies for essential site functionality, such as keeping you signed in and remembering your preferences. Where configured, we may use analytics cookies to understand aggregate usage patterns and to improve the website. We do not use cookies to deliver third-party advertising. You can control cookies through your browser settings, and you can delete them at any time. Essential cookies are required for the site to function correctly; disabling them may affect your experience. For full details about the specific cookies we use and how to manage them, please see our Cookie Policy.

We share information only as necessary to operate and maintain the service. Specifically, we share data with our payment provider to process payments; with email and hosting infrastructure providers that help us deliver the service; and when required by law or to protect our rights, safety, or the safety of others. Any third-party processor we work with is bound by appropriate confidentiality and data-protection obligations and is permitted to process data only for the purposes we specify. We never sell your personal data, and we do not share it for the third party's own marketing purposes.

Your information may be processed and stored in countries other than your own, as our infrastructure and service providers may operate in different jurisdictions. Where this involves a transfer of personal data outside your jurisdiction, we rely on appropriate safeguards such as standard contractual clauses approved by relevant authorities to help ensure your data remains protected. By using our services, you acknowledge that your information may be transferred to and processed in such countries, which may have data protection laws that differ from those in your location.

We keep your personal data only as long as necessary for the purposes described in this policy or as required by applicable law. Account data is retained while your account is active and for a short period afterward to allow for recovery and dispute resolution. Transaction records are kept for the period required by tax and accounting regulations in the relevant jurisdiction. Support correspondence is retained for a reasonable period to help us resolve and document issues. When data is no longer needed, we either delete it or anonymize it so that it can no longer be associated with you.

Depending on your location and applicable law, you may have the right to: access the personal data we hold about you and receive a copy; request correction of inaccurate or incomplete data; request deletion of your data, subject to legal exceptions; restrict or object to certain types of processing; receive a copy of your data in a structured, portable format; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at support@televizoplayer.com. We will respond within the timeframe required by applicable law, and we may need to verify your identity before acting on your request.

Televizo Player is not directed at children under the age of 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that a child has provided us with personal data, please contact us so that we can investigate and delete the information. We do not knowingly market our services to minors, and we do not intentionally process their data for any purpose.

We take reasonable technical and organizational measures to protect your data, including encrypted transmission using TLS, restricted access controls, and regular review of our systems. Access to personal data is limited to authorized personnel who need it to perform their duties. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If we become aware of a security breach affecting your personal data, we will take reasonable steps to notify you and the relevant authorities as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page, and for material changes we will provide a more prominent notice on our website. We encourage you to review this policy periodically. Your continued use of the application or website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us at support@televizoplayer.com. We are committed to resolving your privacy inquiries promptly and in accordance with applicable law.