Help center
Find answers, follow setup guides, or reach out — we're here to help.
Quick troubleshooting
Most problems are one of these seven. Try the first fix before emailing us — each row links to the guide that covers it in full.
| Symptom | First fix |
|---|---|
| Playlist not loading | Re-paste the link or credentials with no trailing space and check the subscription is active, then reload the playlist from the app. Fix a playlist that will not load → |
| EPG is empty | Attach the guide (XMLTV) URL that came with your playlist and refresh. If it stays blank, your source does not publish schedule data. Configure EPG in Televizo → |
| Buffering or stutter | Test a second device on the same network. Buffering on every channel points at the connection; buffering on one channel points at the source. Fix IPTV buffering → |
| No sound on a channel | Cycle the audio track in the player and confirm the device output, then switch the decoder to hardware if sound lags the picture. Decoder and audio sync settings → |
| App closes on launch | Reinstall the latest official build, free up device storage, and confirm the Android version is still supported by the app. Televizo Player not working → |
| Channels seem to be missing | Search for the channel by name, unblock any hidden groups, and reload the playlist before assuming it was removed. Manage groups and large playlists → |
| EPG shows the wrong times | Check the timezone setting on the guide URL and the device clock — a whole-hour offset is almost always one of the two. Fix EPG data that is wrong or missing → |