Refund Policy

TV service subscriptions sold on this website are digital services that are activated as soon as your playlist credentials are delivered to you. Because of this, refund eligibility is not the same as it would be for a physical product, and it depends on whether the service has been activated and used and on how much time has passed since your purchase. We aim to be fair and transparent, and we encourage you to contact us promptly if you experience any issue with your subscription.

You may be eligible for a full refund if you contact us within the period stated at the time of purchase (typically 24 hours) and one of the following applies: your subscription has not yet been activated; the service could not be delivered due to a technical issue on our side; or the service is materially different from what was described at checkout. To request a refund, email support@televizoplayer.com with your order number and a brief description of the issue, and we will review your case.

Refunds are generally not available where: a subscription has been fully activated and used, meaning your credentials have been delivered and you have accessed the service; the refund request is made after the eligibility period stated at the time of purchase; the issue is caused by a third-party provider, your internet connection, or your device rather than by the service itself; or the charge is disputed through your bank rather than resolved with us directly. In borderline cases, we will review the circumstances fairly and may offer a partial refund or a service credit at our discretion.

To request a refund, email support@televizoplayer.com and include your order number, the email address used at checkout, and a short explanation of why you are requesting the refund. The more detail you provide, the faster we can help. We aim to respond to all refund requests within 2 business days. Approved refunds are returned to your original payment method and may take several additional days to appear on your statement, depending on your bank or card issuer.

If your subscription is set to auto-renew and you wish to cancel so that it does not renew, contact support before the end of your current billing period. Cancellation stops future charges but does not automatically refund the current period unless the conditions described in the eligibility section above are met. Once cancelled, you will continue to have access to the service until the end of the period you have already paid for.

We ask that you contact us before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly through our support team, and chargebacks made without first attempting to resolve the matter with us can delay resolution and may result in the suspension of your account. If a chargeback is found to be unjustified, we reserve the right to dispute it and to recover any amounts owed, including reasonable costs.

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page will reflect any change. Your eligibility for a refund is determined by the version of this policy that was in effect at the time of your purchase, not by any later version.